Should I choose steel or powder coating?
Stainless steel is a material. Powder coating is a finish applied to a suitable metal body. Select the construction first, then compare mirror, brushed and solid-colour finishes. We confirm the metal grade or substrate in your quote.
How do perforated illuminated letters work?
Light passes through small perforations to create distinct points of light. Compare perforated acrylic, side-perforated and full-metal perforated letters in one place.
Do you install in my country?
We manufacture in Lahore and arrange the quoted delivery. An installer at your location handles fitting, power connection and local approvals. Tell us their requirements before production.
What do you need to quote my sign?
Width and height in your preferred unit (in, ft, mm, cm or m), exact wording or artwork, a storefront photo, the selected style, and delivery city, postal code and country. Include any landlord or installer requirements.
Can I see my sign on my own storefront?
Add a storefront photograph to your enquiry brief and request a design mockup. Photo placement and dimensions are reviewed by a designer; this page does not automatically produce a measured installation drawing.
How do I work with an overseas sign supplier and a local sign maker?
Glonex manufactures your sign in Lahore and supplies it under the agreed quotation. A sign maker or installer near your site can check measurements, the wall, access, fixing and electrical requirements. Share their drawings and local requirements with us before production, and agree who handles delivery, installation and approvals.
What are the payment terms?
International orders with our shipping: 40% advance and 60% before dispatch. Customer-arranged shipping: 70% advance and 30% before dispatch. Pakistan installation and pickup/delivery have their own agreed payment stages.
Can I see a design before paying?
We discuss your requirements before payment. Detailed custom design normally begins after quotation approval and the agreed advance. For 3D sign orders, custom design is included with the completed sign order. If you cancel, the base completed-design fee is PKR 20,000 for Pakistan orders or USD 100 for international orders; partial work is charged proportionately. Five rounds of consolidated revisions within the agreed brief are included. Extra design work and its cancellation value must be agreed before it begins. Flex, vinyl and other services have separately agreed design charges. A written fee waiver overrides the design cancellation fee. Any discretionary preliminary concept is free only where expressly offered as such.
How long does an order take?
Production takes 15 days after final design approval and advance payment. International transit is estimated at 15-20 working days after dispatch; customs, security checks and carrier disruptions may extend delivery.
Is there a warranty?
International orders have a one-year warranty from delivery on LED modules and power supplies only, with covered replacement parts shipped free; local repair labour is paid by the customer. For Pakistan orders installed by us, covered on-site repair includes our labour, transport and necessary removal/refitting. Pakistan pickup or delivery-only orders installed by others have no company warranty. Sign body, finish and marquee bulbs are not covered; transit damage is handled separately.
What if my sign arrives damaged?
For shipping arranged by us: confirmed transit loss or damage is covered by replacement and delivery at no extra cost. Report damage promptly with photos and retain packaging. Replacement timing is confirmed after assessment. Customer-arranged shipping is excluded from this transit service.
How do I get support after delivery?
Our support continues after delivery. Contact our team with your order reference, a description of the issue and clear photos or other proof. We will review the issue with you and arrange the covered repair, replacement or parts support for your order.